211 LA County

Job Fair August 23, 2022 & August 24, 2022
          (Local Candidates Preferred)

Work Remotely at 211 LA!  Since 1981, 211 LA  has been a non-profit leader engaging vulnerable populations and making critical service connections, 24 hours a day, 7 days per week. We work in close collaboration with government and other community-based organizations and design and create the technology that enables us to do this reliably and securely.  211 LA is a trusted source of information supporting over 500,000 requests for service from residents throughout Los Angeles County.

POSITION SUMMARY:

As a 211 LA County Community Resource Advisor you’ll provide broad human services needs assessments and appropriate referrals to individuals via telephone, chat, etc. An information exchange usually occurs in a single contact culminating in provision of agency referrals, mediated contact with an agency or advocacy with an agency on behalf of the individual requesting assistance. As a Community Resource Advisor you’ll report to a Performance Coach. Regular Community Resource Advisors are part of a bargaining unit represented by SEIU.

POSITION ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Assess human service needs via phone, text, or chat by applying 211 LA County assessment protocols.
• Search computer database for appropriate human service provider referrals.
• Maintain appropriate documentation of work.

IDEAL CANDIDATE WILL HAVE:

• Broad general knowledge of human services and LA County service network.
• Willingness to handle all types of calls/problems in a non-judgmental manner, including those dealing with such potentially sensitive topics as abortion, alcoholism, mental illness or child abuse.
• Strong English and Spanish bilingual proficiency in oral and written communication (highly desirable). 
• Ability to type at a minimum of 35 wpm (words per minute).
• Effective organizational skills and the ability to handle multiple activities with changing priorities simultaneously.
• Outstanding written and verbal communication skills along with strong analytical skills.
• Effective and comprehensive computer skills including Microsoft Office. (Virtual Communication Platform, Chat/Instant Messaging, etc.)
• Effective time management skills.
• Strong problem solving skills.
• Ability to work independently and in group settings; collaborative teamwork.
• Strong ethical and moral values.

PHYSICAL DEMANDS:

As a 211 LA County Community Resource Advisor you will regularly be required to: work at a desk, conference table and work at a computer for extended periods of time. You will be frequently required to walk and sit and occasionally required to stand.

REQUIRED EDUCATION AND/OR EXPERIENCE:

A minimum of a high school diploma or GED. Social services related experience or knowledge helpful. 

TECHNICAL REQUIREMENTS:

This position is remote, you must have:

• Solid internet connection (10 Mbps)
• Quiet space without distractions
  
• Must be able to work independently and get the job done

COMPENSATION:

As a Community Resource Advisor the compensation starts at $16.79 per hour.

EMPLOYEE BENEFITS:

• Full Medical, Dental, Vision and Chiropractic/Acupuncture Coverage. 
• 401(k) Plan; with 4% Employer Contribution (After 1 Year of Employment).
• Employer Sponsored Basic Life Insurance.
• Voluntary Supplemental Life Insurance and Long Term Disability Insurance.
• Employee Assistance Program (EAP).
• Voluntary Pet Insurance (VPI).
• Voluntary Flexible Spending Account.
• Voluntary Legal & ID Theft Services.
  

VETERANS OR FORMER MILITARY WELCOMED

211 LA County is an equal opportunity employer and complies with all applicable federal, state and local employment laws. 211 LA County strictly prohibits and does not tolerate discrimination on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. This applies to all stages of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

211 LA County complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, 211 LA County will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. 211 LA County will also provide reasonable accommodations for an employee’s sincerely held religious beliefs or practices, unless doing so will not create an undue hardship. 211 LA County prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.

er Service // Union // Remote work // Work from home // Telecommuting